In the current context of the pandemic, your dentist may seem a long way off. To help you during the coronavirus crisis, the Dentistes REMA team offers a chat service available 24/7. Through the chat box, displayed in the lower right portion of the screen, you can also have access to our remote virtual consultation service. You have dental questions, concerns? Need to see a dentist? We're here for you!
The Benefits of Teledentistry
In the current context, teledentistry makes sense by limiting practice travel to cases requiring emergency dental treatment only, without neglecting less urgent cases. Thus, patients, whose case does not turn out to be an emergency threatening their state of health, can still, thanks to teledentistry, benefit from:
- a remote assessment of their situation;
- a treatment monitoring (in the case of orthodontics);
- different advices on how to take care of their oral health;
- a prescription for pain relief, if necessary.
How to Access Remote Services
The procedure is very simple. You have simple questions or requests? Just write them down in the chat box and someone will answer you. Need a virtual dental consultation? Start by asking your questions in the chat module. If the consultation is necessary, a link to the virtual waiting room will be sent to you.
Please note that our dentists have access to the virtual waiting room Monday to Friday from 2 p.m. to 4 p.m. You will have to wait until then to use the link to this room. Please note that the consultations are carried out in order of arrival in the virtual room.
Tips to Make Virtual Remote Assessment Easier
Since it's not always easy to show your mouth through a mobile device, here are a few tips that might help:
- Have a flashlight with you during your consultation to brighten your mouth if necessary;
- Prepare a clean teaspoon that can help keep your cheek away from your teeth so that your posterior teeth are visible, if requested by the dentist;
- Consider asking for help from a family member who can hold the mobile device while you're busy showing your teeth from multiple angles.
Reliable Remote Services Operated by Dental Professionals
The remote services offered at Dentistes REMA are secure and comply with HIPAA and PIPEDA laws regarding the protection of medical and personal information. In addition, the team answering your questions through the chat is made up entirely of dental health professionals, just as virtual consultations are conducted only by dentists of one of the five Dentistes REMA clinics.
Remote Consultation Limitations
The virtual remote consultation service offered by Dentistes REMA aims to answer your questions, reassure you and advise you on your oral health. Of course, it cannot replace a clinic visit and is mainly limited to what is observable through digital photos. No matter the quality of the photos on your mobile device, it is not possible to see everything there is to see, so this service is not intended to provide a definitive diagnosis.
Thus, clinic visits are necessary for filling treatments, the laying of crowns and implants, tooth cleaning, gum diseases treatments, root canal treatments, extractions as well as certain dental cosmetic treatments, such as teeth whitening, to name a few.
Although this pandemic situation is beyond our control, we are doing everything we can to reduce the impact it could have on you.
Looking forward to giving you a smile in better conditions!
Itβs going to be OK π