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PERSONAL INFORMATION PROTECTION POLICY FOR THE WEBSITE DENTISTESREMA.COM
REMA Dentists (“REMA Dentists” or “we”) is committed to respecting your privacy and protecting your personal information. REMA Dentists is committed to protecting your personal information collected during your use of the website dentistesrema.com (the “Website”) and to using it only for the purposes for which it was collected.
4. HOW INFORMATION IS STORED AND COMMUNICATED
5. HYPERLINKS AND THIRD PARTIES
7. YOUR RIGHTS
8. CONTACT US
This privacy policy (the “Privacy Policy”) governs the collection, use and retention of information obtained by REMA Dentists about users when they access or use the website.
BY ACCESSING THE WEBSITE, YOU CONSENT TO THE COLLECTION, USE, DISCLOSURE AND RETENTION OF YOUR PERSONAL INFORMATION ACCORDING TO THE TERMS DESCRIBED IN THIS POLICY.
IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT USE THE WEBSITE.
1. SCOPE AND APPLICATION
The term “personal information” refers to information which, when taken alone or in combination with other information, allows an individual to be identified, for example, their name, date of birth, email address, and any other information that must be treated as “personal information” in accordance with applicable laws.
REMA Dentists reserves the right to change this Privacy Policy at any time without prior notice. The current version of the Privacy Policy is available on the website, and its effective date is indicated there. If changes are made to the policy that significantly alter the privacy risks, we will notify you by posting a notice on the website's homepage or by contacting you as required by law. Your continued use of the website after such changes take effect will be deemed to have constituted your acceptance of those changes. We recommend that you review our Privacy Policy regularly.
This Policy forms an integral part of the website's terms of use , which govern your use of the website.
2. WHY WE COLLECT INFORMATION
The personal information that is collected and used is used, in particular, for the following purposes:
- in order to allow users to access and use the website properly;
- in order to process user requests, including inquiries, appointment bookings and consultation requests, and to allow users to apply for a posted position;
- to allow us to offer remote consultations to users;
- in order to administer user files and update contact details as needed;
- in order to address issues reported to us by users, including troubleshooting, support, optimization and security breach reviews of the website or to restore lost data;
- in order to evaluate, optimize and improve the content and functionality of the website;
- in order to communicate with you regarding a request you have made or your experience with our services, products or website;
- in order to send you information, offers and other communications by email regarding our products, services and initiatives, within the limits permitted by applicable laws;
- in order to offer you advertising content, including through retargeting, and to improve the content of our advertisements and our website so that they are better suited or of interest to the public;
- in order to track your use of the website's features.
We only use personal information for the purposes for which it was collected.
3. THE INFORMATION WE COLLECT
When you access and use the website, REMA Dentists may collect certain data about your website usage, such as the features used, the sections visited, or other data that identifies the operating system of the device you are using. This data cannot be used to personally identify you. We may use third-party performance tools, such as Google Analytics, to collect non-personally identifiable information, such as the internet browser and operating system you are using and the domain name from which you were referred to the website. Google Analytics uses cookies to collect aggregated statistical data to analyze how visitors use a website. These cookies are used to store non-personally identifiable information. If you do not wish to transmit information to Google Analytics, you can opt out of data collection by using the Google Analytics Opt-out Browser Add-on available at https://tools.google.com/dlpage/gaoptout . For more information regarding Google Analytics and how this third party processes and manages your personal information, you can consult the privacy policy available at http://www.google.com/intl/fr-CA/policies/privacy/.
Furthermore, when you visit the website, we may place a data file on your device, such as a cookie, pixel tags (very small graphic elements), or a similar file. These files allow us to retain certain information about your use of the website, including the date of your most recent visit, the pages viewed, and the files downloaded. This allows us to tailor the website to better meet the interests and preferences of our users. These files may also be used by REMA Dentists for targeted marketing purposes to present you with content or advertisements that we believe may be of interest to you based on your browsing behavior on the website. You have the option to disable these cookies for the future by managing your browser settings.
REMA Dentists may also collect certain personal information about you, which may include, as applicable, your full name, postal address, email address, and telephone number that you voluntarily provide when using the website's features, particularly when requesting information, booking appointments, requesting consultations, applying for a job, registering for one of our initiatives, or informing us of any problems related to the website or the services or products provided by REMA Dentists. We may also voluntarily collect photos of the mouth and teeth of patients who wish to have a remote consultation, as well as their date of birth.
4. HOW INFORMATION IS STORED AND COMMUNICATED
REMA Dentists retains personal information for a reasonable period, either to provide you with proper access to the website, to fully respond to your requests, to fulfill the stated purposes, or as required by law, whichever is the longest. After this period, we anonymize or destroy the information in a way that protects it from unauthorized access or disclosure.
Only relevant staff members may access the data when necessary for the performance of their service-related duties and in accordance with the purposes set out in this privacy policy, subject to the following paragraph.
We never disclose your personal information to anyone outside of REMA Dentists without your consent, except for the following third parties and only if they have implemented appropriate security safeguards to ensure at least the same level of security as ours:
- our suppliers whose services have been retained to perform certain functions on our behalf (e.g., data processing and storage, sending communications, service quality analysis, appointment system management, etc.). In this case, we take the necessary measures to ensure that these third parties only have access to the information necessary to perform the agreed services, that they process your information only for the purposes we have determined, and that they have in place personal information protection measures that comply with applicable laws and allow for the same conditions and level of protection as set out in this privacy policy;
- any entity resulting in a merger, corporate reorganization or change of control of REMA Dentists, in whole or in part, only if the parties have signed an agreement stipulating that the collection, use and disclosure of information is limited to the purposes of the business transaction;
- any public authority if required by law, or to defend our rights, or otherwise as permitted by law. If REMA Dentists is required to disclose information or provide a copy of such information to a government agency pursuant to a law or court order, REMA Dentists will attempt to notify you beforehand to the extent permitted by law.
5. HYPERLINKS AND THIRD PARTIES
The website may contain sharing or publishing options, or links to third-party websites or platforms. By using or activating these links or features, you leave the website and your browsing becomes subject to the terms of use and privacy policies of those third parties. We have no control over these third-party platforms, and their listing on the website does not imply any endorsement or responsibility on our part.
6. SECURITY
All data is stored on servers with high security guarantees, protected against misuse and access by unauthorized persons. We strive to maintain the necessary physical, administrative, and technical security measures in place at our offices and information storage facilities. Information is made available only to individuals (employees or agents) who require access to this information to fulfill their responsibilities.
REMA Dentists takes reasonable steps to protect your personal information transmitted during your use of the website. More specifically, REMA Dentists uses technical and organizational measures to protect your personal information against loss or theft, as well as against unauthorized access and disclosure, both internally and externally. However, no security mechanism is perfect, and you should be aware that there is always some risk of a security breach. REMA Dentists disclaims all liability with respect to the disclosure of such information about you, except in cases of negligence on the part of REMA Dentists.
All data collected during your use of the website is generally stored on servers located in Canada. However, data may be processed by third-party service providers of REMA Dentists located outside of Canada to enable them to fulfill mandates on behalf of REMA Dentists. In this latter case, REMA Dentists takes reasonable steps to ensure that these third parties are bound by appropriate safeguards.
7. YOUR RIGHTS
You have the right to know the purpose for which REMA Dentists collects and processes your personal information, as well as the right to access, update, and correct this information. You may withdraw your consent to the use and storage of your personal information by REMA Dentists at any time. In such a case, however, you may no longer be able to use certain website features.
8. CONTACT US
If you have any questions about this privacy policy, access to your personal information, or the collection, use, and disclosure of information
For information regarding personal data collected by REMA Dentists or how you can exercise your rights outlined above, file a complaint, or update your personal information, please contact our Privacy Officer as follows:
Sébastien Gagné, VP and Head of IT
80 Chemin des Patriotes Est
Saint-Jean-sur-Richelieu
Quebec J2X 5P9
Email address: Confidentialite@dentistesrema.com
We will make every effort to process your request quickly.
Last revised: December 10, 2021
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OUR LOCATIONS
Remacle Dental Clinic
- 80, Chemin des Patriotes Est
- Saint-Jean-sur-Richelieu, QC J2X 5P9
Lapinière-Chevrier Dental Clinic
- 6705 Chevrier Blvd., Suite 108
- Brossard, QC J4Z 3T9
Yamaska Dental Clinic
- 179 Robinson Street South, Suite 2
- Granby, QC J2G 7L9
Boisé de la Marconi Dental Clinic
- 3745, rue Georges-Couture
- Drummondville, QC J2B 7P4